Booking Conditions
8. IMPORTANT INFORMATION
8.1 Duration: This information is valid from January to December 2009, it may also be used as an information and guidance for travel before and after this period.
8.2 WEB DESCRIPTIONS: The description of destinations and accommodation has been compiled following inspection by our staff, agents and suppliers and have been checked to ensure that they are accurate. However changes may occur after the date of publication. There may be occasions, particularly in low season, when facilities and/or services may be withdrawn or altered by accommodation providers or suppliers.
These changes are beyond our control and we reserve the right to change the particulars by means of brochure errata. However, we will inform you of any known changes at the time of booking. If you have already booked we will inform you, as soon as possible before your departure, if there is time. Public Holidays and religious festivals may also affect the availability of resort and hotel facilities. The relevant National Tourist Office can provide details of such events and further information regarding your chosen holiday destination.
8.3 Flights and transfers: All our flights are operated by scheduled, low cost and charter airlines. Flight delays may occur and are beyond our control. We work closely with the Airline(s) and our overseas representatives to ensure that any inconvenience caused is kept to a minimum. Flight timings quoted have been supplied to us by the Airline(s) and may be subject to alteration. Please check your airline tickets carefully. All timings shown are local.
8.4 Car hire: Where it is not possible to provide the make and model of vehicle as represented in the brochure you will be allocated a vehicle, which is from the same, or group or better.
8.5 Resort Development: Many hotels and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance warning. Whilst we have no control over such work, as a responsible Tour Operator, it is important to us that you are aware of any significant building/ refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work, we will endeavour to notify you of any activity as soon as possible, however near to your departure this may be.
8.6 Rooms: Unless specifically advised quotations/invoices raised will show accommodation based on twin beds. Clients who request double beds should state this on the Booking Form and a Special Request will be put through to either the accommodation direct or through our ground handling agents likewise, if twin bedded accommodation is a necessity, this should be advised at time of booking and a special request will be sent accordingly. See Special requests below. Single rooms are limited in number and may be less favourable in standard and position than other rooms in the hotel. We are happy to ask hoteliers to provide an extra bed for a third or fourth person sharing in a twin. Clients are advised that they may find floor space and drawer/cupboard space cramped under these circumstances. As balconies and terraces may vary in size, they may or may not contain a table and chairs.
8.7 Infants: To be classed as an infant, your child must be under 2 years of age on the return flight. Infants sharing their parents room will be charged inclusive rate, which includes airfare. Hotels reserve the right to make direct charges for the use of a cot and food preparation of infant meals, where available. Prices for these services are on request.
8.8 Child Reduction: Children must be under the age of 12 years old and occupy the same hotel room with two adults to be entitled to a reduction in price. Children who occupy a separate room on their own will not be entitled to a reduction.
8.9 Representation in your resort: It is not the intention to of Bond Tours to provide full representation as a standard service in resort. However where possible and suitable we will inform you where assistance can be sought either directly with Bond Tours office in Croatia or through our agents and/or suppliers.
8.10 Disabled clients: Bond Tours is happy to give you advice and to assist you in choosing a holiday that will meet your requirements. However, due to the nature of many properties, many lack even the simplest facilities such as ramps for wheelchairs, lifts, shower seats and grab bars. In order to assist we must at the time of booking be provided with full details in writing regarding your disability and any special requirements as a result of this.
8.11 Sub-letting accommodation: Accommodation provided is only for the use of passengers listed on the invoice(s) relating to your booking and any subletting or sharing of accommodation is strictly prohibited.
8.12 What the price of a Bond Tours packaged holiday includes: Arrangements for package holidays organised by Bond Tours include return flights between U.K. and Croatia (Free baggage allowance as indicated on the flight ticket), accommodation as described, meals as described, hotel service charges (except where otherwise stated), transfers between airport and accommodation and vice versa (when applicable), assistance from local representative (where available). Our From Price indicates a standardprice of holiday for the given period.
8.13 Behaviour: Most people go on holiday for rest and relaxation, so if in our reasonable opinion or in the opinion of any airline pilot, hotel manager, tour leader or other person in authority, your behaviour is causing danger, damage to property or persistently affecting the enjoyment of others, we reserve the right to terminate your holiday upon their advice. Should this occur no refund or compensation would be paid.
8.14 Lost property: If you lose any personal items whilst on holiday, please obtain a written report from a local representative, or police, to help with any insurance claim upon your return.
8.15 Documentation: We aim to dispatch travel documents two weeks prior to the departure date, subject to the receipt of full payment. Documents will include tickets, service vouchers (accommodation, transfers and any ancillary services) and additional information relevant to the bookings we have made for you. Please check your documents carefully on receipt, paying special attention to airline tickets and advise us immediately of any discrepancies.
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